Terms of service

1. Accounts and Access

• To access our full website services, you must register an account.

• We reserve the right to reject applications or close accounts at our discretion.

• If your account is closed, we will not process work on your behalf.

• Head office billing agreements apply only when Spec‑Care Ltd is listed as the preferred supplier by your company or purchasing group.

2. Payment Terms

• Payment terms are designed to maintain healthy cash flow.

• All invoices must be paid in line with the agreed terms.

• Work may be withheld or delayed if payment obligations are not met.

3. Risk and Handling

• Spec‑Care Ltd takes reasonable care to handle all work safely and reduce the risk of accidental damage.

• By sending work to us, you acknowledge the following:

  • Repairs are undertaken at the sender’s own risk.

  • Occasionally, repairs may fail and spectacles may be returned with cosmetic damage.

  • Spec‑Care Ltd accepts responsibility for damage to lenses only when:

    • The fault is internally reported, or

    • The sender has explicitly instructed us to supply new lenses.

  • Low and medium‑risk services will proceed without notification.

  • High‑risk procedures will only be carried out with prior authorisation from the sender.

4. Limitation of Liability

• Spec‑Care Ltd is not liable for indirect losses, including loss of business, profits, or goodwill.

• Our liability is limited to the cost of the specific service provided.

• Nothing in these terms excludes liability where it cannot legally be excluded under UK law.

5. Termination

• We may suspend or terminate services immediately if you breach these terms.

• You may close your account at any time by settling in full any invoices outstanding..

6. Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you

Spec-Care Admin team