Welcome to the new home of Spec-Care

'What our customers say'

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more complex “impossible” fixes. Even lid ptosis props fitted — all carried out with speed, precision, and consistency. Rob is approachable, knowledgeable, and always ensures the job is done to the highest standard. For any practice needing a reliable spectacle repair partner, SpecCare are first-class. Been using for over 4 years now 

Trustpilot (external link)

A few new features are available, so we have prepared some Q&As to help navigate the trade page

I'm new to Spec-Care, how do I open an account?

Use the form at the bottom of the page. The new trade account Q&A section covers the account types and credit terms

New trade account registrations will be automatically assisgned  online access when approved

I have a Spec-Care trade account. How do I access the full website?

Submit a request via the contact form so we can ensure the hidden content is exclusive to trade customers

Can I have full website access without registering for a trade account?

Yes, you can but we must manually verify your application before unlocking these features. Please request access from the trade contact form

What extra features are unlocked with website access?

You can access;

  • Eyewear prices and variants with easy ordering
  • Download documents including our services pricelist from our resources page

Full trade accounts can order eyewear and add purchases to the linked trade account at checkout

How do I add purchases to my trade account when signed in?

Adding purchases to account is simple.

  1. Browse the store and select all products to your cart
  2. Head to checkout when ready
  3. Click the 'Submit for review' button
  4. This generates a draft order at our end. 
  5. We will confirm the order and invoiced for payment to your Spec-Care trade account
  6. If you do not have a full trade account, an invoice will be issued for payment before dispatch of goods, under our proforma terms

What is the current Spec-Care return shipping preference?

We currently use Royal mail for our bulk shiping

  • Non-insured post is returned by 1st Class Tracked 24
  • Insured £500 post is returned by Royal Mail Special Delivery

Additional insurance is available on request. Insurance is limited to the insured amount per parcel, not item

Spec-Care's customer (the receiver) is fully responsible for requested suitable insurance on each service request

Use this form to make trade enquiries and register for web portal 'sign in' access

New accounts should register using the form at the bottom of the page

New Trade Account Q&A

What is the difference between a FULL ACCOUNT and LIMITED TERMS ACCOUNT?

Full Accounts benefit from our select pricing, and immediate dispatch after invoicing

Limited Terms Accounts have one or more of the followng restrictions,

  • Administration charge on services
  • Priority service not available
  • Proforma payment - invoices will require payment before dispatch

Note- the administration charge does not apply to oders placed online.

Can our Head Office register for a FULL ACCOUNT?

Yes, we can allocate invoices to a head office account and deliver to partnering group practices.

Each practice will need to be registered with us as a delivery only location.

FULL ACCOUNT terms can only be applied to head office accounts when Spec-Care is listed as the preferred supplier for the group.

How do direct debit payments work?

We use GoCardless as our payments partner.

Each invoice is submitted securely to them from our accounts software. 30 days after the issue date, the full invoice is collected. You will be sent a notification 3 days before payment collection.

Payments are automatically allocated to your account.

Can I change my account type after registration?

Yes you can. We will need email notification of the change and you will normally be required to settle any balances on account.

Account management

We respectfully ask to be kept up to date with any account management changes, these include but not limited to,

  • Change of ownership
  • Change of legal status
  • Change of contact details including, email, telephone and trading address
  • If you are having difficulty paying your bill